FLORENCE NNENNA IGBOKE
Customer Support Specialist
Lagos, NG.About
Highly effective Customer Support Specialist with a robust background in customer relations, problem-solving, and operational management within the banking and public sectors. Proven ability to enhance client satisfaction, streamline complex payment issue resolutions, and ensure compliance with regulatory standards. Seeking to leverage strong communication and leadership skills to drive operational excellence and contribute to organizational growth in a dynamic customer-centric environment.
Work
Guaranty Trust Bank
|Customer Support Specialist
Lagos, Lagos, Nigeria
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Summary
Managed high-priority client interactions and new client onboarding, ensuring effective resolution of complex payment issues and compliance with KYC regulations.
Highlights
Resolved complex payment issues, including disputes and fraudulent transactions, for high-priority clients via email and calls, improving client satisfaction and trust.
Streamlined new client onboarding processes, accurately verifying accounts and ensuring 100% compliance with stringent KYC regulations.
Consistently resolved customer complaints within the specified Turnaround Time (TAT), enhancing service efficiency and customer retention.
Proactively managed and maintained a portfolio of new client accounts, fostering strong relationships and ensuring service continuity.
Implemented and upheld best practices in customer service delivery, resulting in enhanced client experience and operational excellence.
Ministry of Evaluation Project Monitoring and Procurement
|Inventory/Store Officer
Ebonyi State, Ebonyi State, Nigeria
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Summary
Oversaw comprehensive inventory management, from stock monitoring and auditing to coordinating supplier relations and managing procurement processes.
Highlights
Monitored and optimized stock levels, reducing shortages and excess inventory by performing regular audits and reconciling discrepancies.
Managed end-to-end goods flow, including receiving, storing, and issuing, while maintaining accurate inventory records and tracking for optimal control.
Coordinated effectively with suppliers to ensure timely deliveries and managed the full cycle of purchase order processing and goods receipt.
Utilized inventory management software and established procedures to enhance efficiency and accuracy in stock operations.
Education
WEST AFRICA EXAMINATION COUNCIL
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Secondary Education
General Studies
FEDERAL POLYTHENIC OKO- ANAMBRA
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National Diploma
Food Science & Technology
Languages
English
Igbo
Skills
Customer Management
Client Relations, Customer Service, Account Management.
Problem Solving
Issue Resolution, Conflict Resolution, Troubleshooting.
Microsoft PowerPoint
Presentation Software.
Microsoft Excel
Data Analysis, Spreadsheet Management, Reporting.
Time Management
Organizational Skills, Efficiency, Prioritization.
Leadership
Team Leadership, Mentorship, Guidance.
Employee Relations
Stakeholder Management, Interpersonal Communication, Team Collaboration.
KYC Compliance
Regulatory Compliance, Client Verification, Fraud Prevention.
Client Onboarding
Account Setup, Customer Integration.
Dispute Resolution
Conflict Mediation, Issue Escalation.
Inventory Management
Stock Control, Warehouse Operations, Logistics.
Supply Chain Coordination
Vendor Management, Procurement, Order Processing.
Data Entry
Record Keeping, Accuracy.
Interests
Researching
Learning, Information Gathering.
Making friends
Networking, Socializing.